We don't see any more issues with Fundraise Up platform. This issue seems to be fully resolved.
Posted Apr 21, 2020 - 16:27 EDT
Monitoring
Digital Ocean resolving the issue with traffic re-routing and Fundraise Up platform is back to normal. However, we are still monitoring situation to make sure it fully resolved.
Posted Apr 21, 2020 - 15:40 EDT
Update
We are continuing to investigate this issue.
Posted Apr 21, 2020 - 15:36 EDT
Investigating
We are investigating issue caused by a disruption from one of our hosting providers - Digital Ocean. This outage caused networking issues in multiple regions. Digital Ocean working to re-route traffic away from this provider. You may experience disruption with Fundraise Up dashboard.
Posted Apr 21, 2020 - 14:31 EDT
This incident affected: Dashboard, Donor Portal, Elements, Checkout, and Rest API.