Network issues for Dallas, TX Customers

Incident Report for Fundraise Up Status

Resolved

This incident has been resolved.

Posted Feb 11, 2021 - 14:32 EST

Update

OVH reported "Network services are slowly being restored."

Posted Feb 11, 2021 - 13:47 EST

Update

We are continuing to monitor for any further issues.

Posted Feb 11, 2021 - 11:50 EST

Update

We are continuing to monitor for any further issues.

Posted Feb 11, 2021 - 11:49 EST

Monitoring

Our hosting provider OVH reported network issue in Dallas, TX

https://status.us.ovhcloud.com

The issue is only affecting customers in Dallas, TX

Access to Fundraise Up from other locations continue to operate as normal.

OVH working to resolve this issue.

Posted Feb 11, 2021 - 10:42 EST

This incident affected: Dashboard, Donor Portal, Elements, Checkout, and Rest API.